Tavasmi Hotel in Puri - A beautiful looking hotel run by immature owners who believe that cheating with Booking.com is ok in long run
When we were in Odisha, we saw a pattern wherein lot of hotels are getting bookings through Booking.com but their intent is not to pay the commission to the web-portal. It started with this hotel called Tavasmi in Puri. As traveler it was tourblesome to see hotels doing it with OTT platforms on which we rely for safe and guaranteed bookings. Any ecosystem flourishes only when all players of the game try to play a fair game. Negotiations are ok but not cheating.
So we booked this hotel through Booking.com. First of all, name of the hotel on Booking.com was different and we landed at the address mentioned, which looked like a house and it was weird. Then a boy comes and he took us to the hotel you see in photograph above - Tavasmi.
We check in to our room. Ohh wait, when we were in Bhuvaneshwar, we were getting hints that this hotel may decline our booking. So we called the owner and made 50% payment before reaching here. So during checkin, they only accept cash. Another sign of running a business as a newbie. We ignored and moved on.
Room was nice as it's a new hotel and this was most important part for us & it was sorted. The more we interacted with the staff at Tavasmi, more we realised that we can't rely on them for anything. Before stepping out of the hotel, we asked about food options. They said that dinner can be pre-booked and will be served when you come back between 8-10. We came back and they had forgotten :). We stepped out to grab a meal and came back.
Next day we were heading to Konark and checked out. On the way, I was talking to Vibha to write review of this hotel and make sure right info is available to other travelers. And then we figured out that hotel had marked us 'No show' :). First we thought that probably they wanted to avoid our review but then we realised that we hadn't expressed anything to them so why would they do so. Then we saw this pattern with hotel in Konark as well and it seems Hotels in Odisha are struggling to pay commission to Booking.com but it's not fair to the platform which is helping them get bookings. Plus, in future, how would we be confident that such bookings will be honored.
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